Clear the cache of the Xbox One system, as described below:


Power down your console, then unplug the power cord from the back of the Xbox One. Wait two minutes, then plug the power cable back into the back of the Xbox One and monitor the power brick, waiting for it to cycle from white light to orange, and then turn the power on. This will perform a hard restart of the system.


An easier way is to hold the Xbox button on your console for 10 seconds and wait until the console makes a noise different to a normal power down. After the console is completely shut down, turn it back on. To be able to tell if it has worked when you go to start a game, it will say syncing. This means that the Xbox has remembered all the saved data on your console.


If you are still experiencing crashes or freezes after performing the above steps, delete the game completely and re-install it, making sure you have stable internet connection during and after the installation process, so that the game's critical updates can be downloaded and successfully applied.


NOTE: The above procedures will not delete your progress.